Lodging Policies

Thank you for choosing to stay at the Gold Mountain Manor. We look forward to your visit. Please read through our policies before making a reservation. If you have any questions, please call us at (909) 585-6997.

Check-In

Check-in is between 3:00 PM and 6:00 PM. If you're booking a same-night reservation, please call us at (909) 585-6997 to confirm room availability and to make sure that we are expecting your arrival.

Check-Out

Check-out is at 11:00 AM.

Cancellations

There is a 14-day prior to arrival cancellation notice required. Reservations made within 14 days may not be canceled. If canceled within 14 days, you will be charged for the entire amount. If canceled prior to the 14 days you will be charged a $25 administrative cancellation fee. Rates/policies are subject to change and vary during high-impact periods and special requests. A 30-day cancellation notice is required on whole house bookings and for some holidays and special events.

Energy Surcharge Fee

Due to increased electricity, natural gas, and firewood costs we have implemented a $25 per night energy surcharge. This fee will be automatically added to your reservation.

Breakfast

Our gourmet breakfast is served at 9:00 AM. If you have food allergies or dietary restrictions, please be sure to inform us. Breakfast is only available for guests staying at the Manor.

Quiet Hours

Quiet Hours are from 10 PM to 8 AM. We ask guests to respect this time period as other guests may have retired for the evening and for our neighbors' peace and quiet also.

Smoking

There is absolutely no smoking allowed inside the manor, on the veranda, or within 25 feet from all entrances. If smoke is detected anywhere inside the manor, there will be a $500 charge per room where smoke damage has occurred. This covers the cost of dry cleaning all the drapes and comforters as well as steam cleaning the rugs, carpeting, and upholstery as needed. Smoking is only permitted outside, away from other guests, in the designated smoking areas provided. There are two, clearly marked, smoking areas with receptacles. One is located along the driveway at the side of the manor, the other is at the far end of the garden. Please be polite and dispose of your cigarette butts appropriately.

Children

We love kids! Our team loves children, however, we understand that many guests retreat to the manor for a quiet escape or romantic getaway without the distractions of kids. Therefore, we have to be very mindful when allowing children to stay with us. We ask that our guests bring only well-behaved children 10 years of age or older.

*Exceptions may be made upon prior approval and arrangements.

Please also keep in mind that the manor is not child safety proof. The manor is filled with many treasures and antiques that need to be protected. It is your responsibility to supervise your children at all times. Any property damage that occurs will be your responsibility to repair or replace.

Pets

Dogs are family too! As dog owners, we know how important your dog is to you and the desire to bring your four-legged family member with you when you travel. We have designated our two main level guest rooms- Cozy Pine Junior Suite and Ted Ducey Suite as “pet friendly”. These two rooms have hardwood floors and are located close to the back door, making it convenient for taking your pooch outside for relief. When making your reservation for one of these rooms, please note that you will be bringing your dog(s) and specify the breed of the dog. No more than 2 dogs are allowed in each room.

We charge a pet fee of $40 per night (plus tax) for up to 2 dogs; with a maximum charge of $120 for the duration of your stay. This fee covers the cost for our housekeepers to spend extra time cleaning and sanitizing the room after your departure to be sure it is free of all pet hair and dander for our next guest.

Please do not leave your dog unattended in your room! Even though your dog may be well behaved at home, unexpected behavior can occur when in an unfamiliar place. Consistent barking is disturbing for other guests and will not be tolerated. You are required to keep your pets on a leash at all times when in the common areas inside the manor, on the veranda, and outside in the garden. You will be responsible for any property damage caused by your dog. Also, please make sure to clean up after your furry friend. Our garden and grounds are for all guests to enjoy and nobody wants to step in dog doo-doo.

*Exceptions will be made for accommodations in our other guest rooms for hypoallergenic and service dogs. Please call for these arrangements.

Gift Certificates

Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are not transferable.